Privacy Policy | DREAM OUTLET CENTER - L.L.C

1. Introduction & Overview

DREAM OUTLET CENTER - L.L.C ("we," "our," or "us"), located in Al Naglah Industrial Area, Al Ain, Abu Dhabi, UAE, operates our official website and social media presence (including Facebook Page dreamoutletcenter and Instagram dreamoutletcenter). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us via WhatsApp, or interact with our social media pages.

2. Information We Collect

We may collect information about you in a variety of ways depending on your interaction with our services:

Contact Information: Phone numbers, WhatsApp chat messages, and email addresses provided when you make inquiries regarding store stock, opening hours, or items.
Social Media & Messaging Data: User names, profile handles, and messages sent to our official Facebook page or Instagram account.
Technical & Usage Data: Anonymized browser type, IP address, device type, referring pages, and interaction data collected through standard web server logs and cookies.
In-Store Payment Data: Transaction payment records collected securely through authorized payment terminal gateways at checkout (card numbers are processed via PCI-compliant acquiring banks and are never stored on our servers).

3. How We Use Your Information

We process your personal information strictly for legitimate commercial and customer service purposes:

To respond to customer inquiries regarding product sizes, store availability, and promotional offers.
To manage customer support over WhatsApp or phone calls.
To improve our retail offerings, website performance, and user experience.
To comply with legal obligations under the laws of the United Arab Emirates.

4. Social Media & Meta / Facebook Integration

Our website connects with third-party social media platforms including Facebook (Meta Platforms, Inc.) and Instagram. When you communicate with us through Facebook Messenger or Meta Apps, your data is subject to Meta's Privacy Policy as well as our internal data retention rules. We do not sell, rent, or trade your personal information to third-party advertisers.

5. Data Retention & Security

We maintain appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Customer inquiries received via WhatsApp or social media are retained only for as long as necessary to fulfill your request and maintain store records.

6. Your Data Rights & Requests

Under applicable UAE data protection regulations, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure / Deletion: You can request the complete deletion of your personal data from our systems. For Meta/Facebook data deletion instructions, please visit our dedicated Data-Deletion Policy page.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us:

DREAM OUTLET CENTER - L.L.C — Privacy Office
Al Naglah Industrial Area, Hessa Bint Mohammed Street
Al Ain, Abu Dhabi Emirate, United Arab Emirates
Phone / WhatsApp: +971 56 402 8600
Email: email@dreamoutletcentre.com